Revolutionizing IT Operations for Modern Businesses
Empowering you with high-quality managed services
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Get help from not just a single individual, but a team of highly-skilled, dedicated technical support, that will escalate any complex issues to more qualified individuals with rapid response.
Tools are undeniable one of the most important details in determining the quality of Managed Services, so we do not skimp on our tools, and we curate and include only the most premium tools in our Assurance Packages.
At Lucidth Systems, we understand the importance of maintaining efficient IT Operations. That's why our staff are well-trained, and includes highly specialized engineers who resolve complex and non-standard issues that internal teams that are typically limited to generalist roles, cannot efficiently handle.
Whether you're a startup or SME, you could gain access to advanced expertise, reliable support, predictable & cost-efficient IT Operations by subscribing to our services.
We also have a Cost Calculator that you could use to make your own comparison.
Have any needs for hardware or services, but unsure of where to get started? We'll do the entire vendor lifecycle management for you, included in our Premium Assurance Packages, that will ensure you get what you asked for, with the most optimal price to performance ratio.
MSP stands for Managed Service Provider.
It is where your IT operations are managed by a third party instead of having in-house hires.
A good MSP would proactively manage and monitor IT systems, which includes networks, servers, endpoints, cloud services, and security on an ongoing basis instead of reacting only when something breaks.
Working with an MSP is typically a lot cheaper than in house hiring when you do not have sufficiently large IT Operations to justify hiring an in-house team.
You'll also be getting more experienced support from an MSP compared to if you hire less experienced labor.
You can have a look at our Internal Hire Cost Calculator, and compare the monthly total to our plans' pricing multiplied by your number of devices.
If your hire's monthly total is greater than or similar to our plan's total price, then you'll be better off using our services instead.
- Businesses with fewer than 50 employees almost always gain significant value from using a Managed Service Provider (MSP), as maintaining a full in-house IT team is typically inefficient at this size.
- Businesses with 51–100 employees continue to benefit strongly from an MSP, as their IT needs increase but still do not usually justify a fully staffed internal team.
- Businesses with 100–200 employees can still benefit from an MSP; however, the level of benefit depends largely on the skill, experience, and coverage of any in-house IT personnel they employ.
- Businesses with more than 200 employees generally either operate with a co-managed IT model alongside an MSP or rely primarily on a fully developed in-house IT team, using MSPs only for specialized support or overflow capacity.
MSPs often provide the following services :
- Helpdesk & User Support
- Endpoint, Network & Server Monitoring
- Patch Management
- Endpoint Security & Antivirus
- Backup & Disaster recovery
- Microsoft 365 Support
- Vendor Coordination
Most MSPs provide support for standard working hours or is slightly extended beyond that.
Automated Monitoring & Alerting however, does operate 24/7.
